Needing help?
We want your web site to be a success. To help you we have set up a
comprehensive support system. Please follow the three steps below:
We have two manuals.
Using the manuals is by far the quickest way to get help with
most common problems.
 Check
the support manual
The Support Panel manual gives in depth information on the
functions of your hosting account and control panel.
These manuals have built in search functions so you will be able
to find information easily.
Preimium Plan - Manuals
Windows
2000 (Hosting Controller)
Windows 2000
(additional information)
 Lost
passwords
If you have lost your password for the control panel/FTP then
Click
Here.
 Contact
support via the help desk
If, after reading through the support manuals, you still have
problems then contact our support team by logging a request into our
help desk system.
Support requests sent by email will be ignored to avoid duplication.
Note: We can only provide support with problems relating to
the hosting of your site on our servers, we can't help you write cgi
scripts or build your web pages for you!
New Users: Before you can use the help desk you will need to
set up a username and password.
The username and password of your web hosting account will not work.
Click on the button below and then where it says "create a
tracking account".
 Telephone
and Fax
We do not provide technical support by telephone because we
have staff in several locations and customers in over 50 countries.
Our help desk system is structured to help you explain your problem
clearly.
This allows us to resolve it more quickly.
Your support request will automatically be passed to the person
best able to assist you.
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